3CX · Microsoft Teams · Cloud Phone Systems
Cloud-based business phone system with hunt groups, auto-attendant, call recording, and extension management. Replace aging on-premise PBX with modern, reliable service.
Why Hosted PBX through us
The challenges we solve
If any of these sound familiar, your environment has gaps worth addressing, and Sentire can help you close them.
Proprietary hardware tied to a single location costs significant capex, ages quickly, and can't scale without another hardware investment.
When your team isn't at their desk phone, inbound calls go unanswered. There's no mobile continuity and no visibility into what's being missed.
Without call recording and analytics, you can't train staff effectively, resolve disputes, or understand how your business communicates with customers.
Businesses delay modernising their phone system because they assume professional auto attendants and IVR menus require costly specialist consultants and hardware.
Phone Systems
Fully hosted 3CX or Microsoft Teams calling that gives your business enterprise phone system features, hunt groups, IVR, voicemail to email, call recording, with zero hardware investment and Nairobi-based engineers managing it for you.
3CX hosted in the cloud. No on-premise hardware. Extensions, hunt groups, IVR, voicemail, call queues. Managed and supported by Sentire's certified 3CX engineers.
Direct Routing for Microsoft Teams. Make and receive external calls through Teams. Integrates with existing Microsoft 365 subscriptions. No separate desk phone required.
3CX's built-in AI answers calls 24/7, routes callers, handles FAQs, and transcribes every conversation automatically, so no call goes unanswered and every interaction is searchable.
3CX connects to Salesforce, HubSpot, Zoho, Microsoft Dynamics, and other CRMs, logging calls automatically, showing caller records on screen, and enabling click-to-dial from your CRM.
3CX routes WhatsApp Business, Facebook Messenger, and website live chat into the same agent interface as phone calls, one queue, one team, every channel.
Calling Features
Custom call menus, after-hours routing, and professional greetings configured for your business, paired with automatic call recording and usage analytics that give you full visibility into how your team communicates with customers.
Automatic call recording, storage, and retrieval. Call reports showing duration, volume, missed calls, and peak hours. Useful for compliance, quality assurance, and staff performance.
Custom call menus, after-hours routing, and professional greetings configured for your business, included in every 3CX deployment at no extra cost.
HOW WE ONBOARD YOU
We map your call flows, number requirements, and integration needs. You get a system design and cost model before any commitment.
We provision your 3CX system, port your existing numbers, configure hunt groups and IVRs, and train your team. Cutover takes hours, not days.
We manage your PBX, add users, adjust call flows, and support your team ongoing. One call to Sentire gets any issue resolved.
FAQ
A traditional PBX is a physical box installed on your premises that routes calls internally and connects to the phone network via physical lines. A hosted PBX delivers the same functionality as software in the cloud. Staff use it on laptops, mobile phones, or desk phones. There is no on-site hardware to maintain, capacity scales without adding hardware, and the system is accessible from any location.
3CX is compatible with most SIP-standard desk phones from Yealink, Fanvil, Grandstream, Poly, and Cisco. If your existing phones are SIP-compatible, they can be provisioned to work with 3CX. We assess compatibility during the site survey. If replacement handsets are needed, we supply and configure Yeaster SIP phones as our recommended hardware.
Yes. The 3CX app is available for iOS and Android. Staff receive calls on their business number via the app whether they are in the office, at home, or travelling. The app supports calls, chat, video conferencing, and voicemail. No separate mobile number or SIM is needed for business calls.
3CX supports failover to mobile numbers. If the internet connection at your office drops, incoming calls can be automatically redirected to a mobile number or a backup SIP trunk. The configuration depends on your preferred failover behaviour, which we agree during setup.
Simultaneous call capacity depends on your internet bandwidth and the 3CX licence tier. A 20-megabit internet connection supports approximately 20 simultaneous calls at good quality. For most businesses, the limiting factor is internet bandwidth rather than the 3CX licence. We assess your current connection and recommend upgrades if needed before deployment.
The monthly fee covers the 3CX hosting on Azure infrastructure, licence management, system configuration changes (adding users, changing call flows, setting up queues), firmware management for desk phones, and helpdesk support for call quality issues. SIP trunk costs are invoiced separately based on actual usage.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts, just reliable, expert IT delivered as a service.
Also from Sentire
Outsourced IT helpdesk and proactive monitoring for businesses without dedicated IT staff, or teams that need expert backup when issues arise.
Endpoint protection, threat detection, security audits, and compliance support. Ransomware, phishing, and fraud are real threats in Kenya — we help you defend against them.
Cloud migration, Microsoft 365 licensing and management, and Azure infrastructure deployment. Move your business to the cloud and stay productive at any scale.