ICT insights
No jargon. No vendor noise. Just honest guidance from engineers who work in Kenya's ICT market every day.
Latest
3CX V20 Update 8 adds WhatsApp SIP calling. Route incoming WhatsApp voice calls to your queues, IVR, or AI Agent. Here is what it does and how to set it up.
Cybersecurity
An unsecured website loses customers before they read your services page. SSL is the starting point. Here is what a secure business website actually requires.
SHA's HMIS deadline is not just a software question. It is an infrastructure one. Here is what your connectivity, network, backup, and security setup needs before September 1.
MPLS delivers guaranteed performance over a private carrier network. SD-WAN delivers flexibility and cost savings over any internet link. Here is how the two compare — and which fits the Kenyan market in 2026.
The question we get asked more than any other: "Which XGS model do we need?" Here is the definitive answer — with specs, user counts, and real-world guidance for Kenyan businesses.
Kenya absorbed 4.56 billion cyber threats in a single quarter. Sophos Workspace Protection secures your remote and hybrid team's devices, applications, and email from one dashboard — no hardware, no disruption.
Hosted PBX & VoIP
3CX V20 Update 8 adds WhatsApp SIP calling. Route incoming WhatsApp voice calls to your queues, IVR, or AI Agent. Here is what it does and how to set it up.
3CX has renamed editions, retired ENT+, and restructured AI feature access across its licence tiers. Here is what changed, what each edition now includes, and how to check your current licence still fits.
3CX V20 Update 9 delivers the most significant web client redesign to date — a cleaner layout, AI-powered queue management, and real-time voice improvements. Here's what's new.
3CX now includes AI that answers calls, transcribes conversations, and routes enquiries automatically. Here's what every feature does and which businesses will benefit most.
The 3CX AI Receptionist answers, greets, and routes every call using natural conversation — no extra staff, no menu trees, available at any hour. Here's exactly how it works.
Cloud & Backup
SHA's HMIS deadline is not just a software question. It is an infrastructure one. Here is what your connectivity, network, backup, and security setup needs before September 1.
Most businesses assume their data is backed up. Many find out too late that it isn't. Here's what cloud backup actually means and why it matters more in Kenya than most places.
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Networking
MPLS delivers guaranteed performance over a private carrier network. SD-WAN delivers flexibility and cost savings over any internet link. Here is how the two compare — and which fits the Kenyan market in 2026.
The question we get asked more than any other: "Which XGS model do we need?" Here is the definitive answer — with specs, user counts, and real-world guidance for Kenyan businesses.
Dead zones, dropped calls, and staff on mobile data. Most office Wi-Fi problems aren't hardware problems, they're design problems. Here's what a proper solution looks like.
Guests rate Wi-Fi above breakfast and parking in hotel satisfaction surveys. Here's what a properly deployed hotel wireless network looks like and why it matters.